Returns policy
What is your returns policy?
You can return any unwanted goods within 14 days of purchasing them for a full refund or replacement. We are able to offer a like for like replacement if the item is in stock. We may offer an alternative good of a similar value if the original good is not in stock. You have the right to refuse the alternative and receive a full refund. To submit a request to return please complete our returns form or give us a call on (+44) 203 633 9303.
If you change your mind about an unused item that you’ve bought in the last 14 days, simply return it in its original packaging. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. If the item was faulty or damaged when delivered, an exchange or refund will be offered.
Unless faulty, medicines, food, personalised gifts or cosmetic products which have been opened cannot be refunded or exchanged.
Please allow up to 14 days from the date the return is processed to see the money in your account.
Do you offer exchanges?
We would be happy to exchange a faulty item, within 14 days of purchase, with the same item if we have more in stock. If we do not, we will give you a full refund upon receipt of the goods.
If you change your mind about an unused item that you’ve bought in the last 14 days, simply return it in its original packaging. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. If the item was faulty or damaged when delivered, an exchange or refund will be offered.
Unless faulty, medicines, food, personalised gifts or cosmetic products which have been opened cannot be refunded or exchanged.
Please allow up to 14 days from the date the return is processed to see the money in your account.