Frequently asked questions


Standard delivery £3.95
3-5 working days
Next day delivery £9.95
1-2 working days


You can return any unwanted goods with 14 days of purchasing them for a full refund or replacement.

Stock check

Email with details of the product that you would like to check the stock of.

Contact us

Telephone: +44 203 633 9303
Mon – Fri: 10am to 6pm
Sat: 9am to 3pm  Sun: Closed

We ask that you allow up to 14 days for the funds to appear in your account but we expect the funds to be returned sooner.

You will be able to monitor the progress of your order through your online account on our website First you’ll receive an email confirming we have received your order. We’ll then email you with your tracking number and estimated date of delivery once your order is packed and dispatched.

Orders will be delivered within 3-5 working days if standard delivery was chosen and 1-2 working days if next day deliver was.

If you are choosing standard delivery, here’s some more information to help you:

  • Standard delivery costs £3.95. You will however not be charged if your order is £50 or over.
  • You will receive a tracking number from our courier when your order is despatched.
  • During checkout, you are able to leave special delivery instructions, such as leaving the item with a neighbour or in a safe place.
  • If you are not available, then our courier will leave a calling card, where you can rearrange delivery or get information to collect your parcel.

Please note, during sale and busy periods, deliveries may take longer.

The Simple Store are not responsible for any parcels that go missing/are stolen as a result of the delivery instructions that are left for our courier.

Submit your returns form at or call our customer service number (+44) 203 633 9303. Once this is completed we will send you further instructions.

You can return any unwanted goods within 14 days of purchasing them for a full refund or replacement. For more information, follow the link here.

Yes you can cancel an incorrect order and we will issue you a refund. If you would like to amend your order for any reason, we would suggest cancelling your order and placing a new, correct order.

We are sorry that your order has not arrived.

Please contact us with your order number and delivery details at (+44) 203 633 9303. We will be more than happy to look into this for you!

Please note that our opening hours are Mon – Fri: 10am to 6pm, Sat: 9am to 3pm GMT (this excludes bank holidays).

You can apply a discount code (or coupon), in the checkout before paying.